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Troubleshoot: Installing Config File into Basic Broadcaster (Windows)

Posted: 08 Jun 2020, 07:04
by bertie
We have heard reports that some users are having trouble installing the config file into the basic broadcaster.

Within the next 5-7 days we intend to update the default software to include the configuration files, however until that is complete we have built a simple 'manual entry' work around.

https://www.guide.reachonair.com/get-on ... roubleshoo

This is also now linked from the configuration download page too.

Re: Troubleshoot: Installing Config File into Basic Broadcaster (Windows)

Posted: 08 Jun 2020, 15:56
by PHIL B
i use virtual dj , as this containes my playlist.
will i be able to use this app to broadcast live through butt instead of using itunes or spotify

Re: Troubleshoot: Installing Config File into Basic Broadcaster (Windows)

Posted: 08 Jun 2020, 15:58
by PHIL B
also .. i did a test on butt and tried to play it back and it did not work..in the box it kept saying something about a password

Re: Troubleshoot: Installing Config File into Basic Broadcaster (Windows)

Posted: 08 Jun 2020, 16:31
by bertie
PHIL B wrote:
08 Jun 2020, 15:56
i use virtual dj , as this containes my playlist.
will i be able to use this app to broadcast live through butt instead of using itunes or spotify
Hi Phil, I haven't used VitualDJ myself, but i've done a quick google and seen it does have a broadcast encoder built in, so YES, you will be able to use JUST this software, and you don't need anything else. Try and find this window:

Image

To get all the settings, check out this part of the guide: https://www.guide.reachonair.com/setup-with-encoder

I hope this helps!

Re: Troubleshoot: Installing Config File into Basic Broadcaster (Windows)

Posted: 08 Jun 2020, 16:32
by bertie
PHIL B wrote:
08 Jun 2020, 15:58
also .. i did a test on butt and tried to play it back and it did not work..in the box it kept saying something about a password
So if you try and connect and it's not 30 minutes before your show, you will get a UserName & Password error. BUT if you're getting this error back, assuming your usr/pass are correct, it looks like it's connecting properly!

Re: Troubleshoot: Installing Config File into Basic Broadcaster (Windows)

Posted: 08 Jun 2020, 17:41
by PHIL B
Thanks for the reply
for me to use this platform i will have to pay upfront to virtual DJ.
But i will be broadcasting using my mixer as a built in audio
will i be able to use Nicecast ?

Re: Troubleshoot: Installing Config File into Basic Broadcaster (Windows)

Posted: 08 Jun 2020, 18:38
by AaronB
PHIL B wrote:
08 Jun 2020, 17:41
will i be able to use Nicecast ?
Yes you can use ANY Icecast encoder with Reach OnAir now. Nicecast did close support for this a long time ago but if it still opens on your Mac, it should work! :D

Re: Troubleshoot: Installing Config File into Basic Broadcaster (Windows)

Posted: 09 Jun 2020, 13:37
by PHIL B
Oh brilliant.. yes it still opens ...will i be able to do live broadcast also on nice cast?

Re: Troubleshoot: Installing Config File into Basic Broadcaster (Windows)

Posted: 09 Jun 2020, 14:06
by PHIL B
i have put into all the details into nice cast , but when i select broadcast it says ..error connecting
is the address the same..as this is what i have 217.28.20.20 and the mount will always show as this /751600..
is there also an account name ...thank you

Re: Troubleshoot: Installing Config File into Basic Broadcaster (Windows)

Posted: 09 Jun 2020, 15:31
by bertie
Hi Phil - aside from mount and password do your details match this page?

https://www.guide.reachonair.com/setup-with-encoder