Troubleshoot: Installing Config File into Basic Broadcaster (Windows)

Discussion around the technical aspects of presenting a radio show. From mixers to software used. Including any help on using software with Reach OnAir
PHIL B
Posts: 24
Joined: 08 Jun 2020, 15:54

Re: Troubleshoot: Installing Config File into Basic Broadcaster (Windows)

Post by PHIL B »

this is really upsetting

PHIL B
Posts: 24
Joined: 08 Jun 2020, 15:54

Re: Troubleshoot: Installing Config File into Basic Broadcaster (Windows)

Post by PHIL B »

first time to broadcast live .. it was a disaster..
i kind of new this would happen hence i aksed the question a few days ago...
now i have no support...an hour into the show.. i booked a 2hr slot..
no point now broadcasting...
wish this station can do better with support...its pointless saying cant connect to the server 90 seconds before the show

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AaronB
Site Admin
Posts: 28
Joined: 15 May 2020, 12:20

Re: Troubleshoot: Installing Config File into Basic Broadcaster (Windows)

Post by AaronB »

Hello Phil,

I'm afraid we do not supply 24/7 support - just to clarify, you can connect 30 minutes before your show, not 90 seconds this seems to work well for most and has a technical reason behind it why we can't give more time.
We supply a well written guide and video screen casts to assist and we always will try our best to help here or via e-mail.
Aaron Beadle
Director of Reach OnAir

PHIL B
Posts: 24
Joined: 08 Jun 2020, 15:54

Re: Troubleshoot: Installing Config File into Basic Broadcaster (Windows)

Post by PHIL B »

please can you call me ..i have done everything according to the video

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AaronB
Site Admin
Posts: 28
Joined: 15 May 2020, 12:20

Re: Troubleshoot: Installing Config File into Basic Broadcaster (Windows)

Post by AaronB »

We do not provide support by phone - if you post the error details here or via e-mail to shows@reachonair.com and include all the settings you have used (screenshots can assist), we will be able to assist.

Thanks
Aaron Beadle
Director of Reach OnAir

PHIL B
Posts: 24
Joined: 08 Jun 2020, 15:54

Re: Troubleshoot: Installing Config File into Basic Broadcaster (Windows)

Post by PHIL B »

ok..ive pre booked another show for monday..we see how it goes then..
sorry to be annoyed, it was just frustrating..
thank you

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bertie
Posts: 70
Joined: 06 Jun 2020, 10:00
Location: CZ
Contact:

Re: Troubleshoot: Installing Config File into Basic Broadcaster (Windows)

Post by bertie »

Hi Phil

I can understand how frustrating it must be not to be able to connect to a show. Can you help us understand what happened when you pressed the Play button on the Basic Broadcaster in the 30 minutes before your show?

PHIL B
Posts: 24
Joined: 08 Jun 2020, 15:54

Re: Troubleshoot: Installing Config File into Basic Broadcaster (Windows)

Post by PHIL B »

ok ..what i did was pressed record..im sorry.. i pressed play 90mins into the show when you sent the video..it said connected and then went to cannot connect to server.
is that because reachonair had a pre programmed playlist maybe

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Craigyboy
Posts: 13
Joined: 06 Jun 2020, 11:00

Re: Troubleshoot: Installing Config File into Basic Broadcaster (Windows)

Post by Craigyboy »

Hi Phil

If you only pressed the start broadcasting button on Nicecast 90 mins into the show, the system takes it you are not there & will go to a playlist. it gives you 10 attempts to connect ( About 30 mins ) before it will switch to a playlist. Once you have passed that 30 minute mark then you wont be able to attempt a connection.

You can press Start Broadcasting on Nicecast 30 mins before your show is due on air, you will see the software will start streaming to our server, don't worry you wont be on air until your show booking time. Once this is streaming, you will see on the broadcast panel from your members area, under status in green it will say Connected! Standby! If all these things have happened then you are all ready to go live on Reach. All you do then is keep an eye on the countdown timer which is just to the right of the status box, once this gets to Zero you can the start your show by playing a song.

I hope this helps

Craig
Craig Pilley
Director & Station Manager of Reach OnAir

PHIL B
Posts: 24
Joined: 08 Jun 2020, 15:54

Re: Troubleshoot: Installing Config File into Basic Broadcaster (Windows)

Post by PHIL B »

thank you everyone.. i have a schedule booked for tomorrow morning for an hour..just to see if it works.

Thanks again guys

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